Our Unique “Life of the Dog Guarantee” – Guaranteed.

We believe wholeheartedly in our methods, which is why we back them up with a Written Lifetime Guarantee. As long as you are following the prescribed plan, our behaviour therapists will return free of charge (except where a travel fee is required) at any point in your dog’s life if problems reoccur or even if a new one emerges.

lifetime-support-guarantee
  • Service Guarantee: Our Guarantee states that if the owner continues to carry out all of the training instructions provided by the Therapist at the training lessons, the Bark Busters Therapist will continue to work with the owner, to achieve the desired results, for either one year, or the Life of the Dog (depending on the service obtained) at no additional charge (except where a travel fee is required). Most clients prefer the Lifetime Support Guarantee because they receive peace of mind for very little additional cost. It is the clients’ responsibility to contact the Bark Busters Therapist if any problem arises with the training.

  • Guarantee Moves With The Dog: If for any reason the dog needs to be re-homed, the remaining term of the Guarantee passes to the new owner for a nominal Transfer Fee. In the case of the Written Lifetime Guarantee, the new owner will be trained and will receive the benefits of the Guarantee for the Life of the Dog. The One–Year Guarantee applies if the re-housing is done within the first year of training and is within the 12 (twelve) months from date of invoice – Guarantee Period. Clients can upgrade to the Lifetime Support Guarantee at any time, for an additional charge.

  • Guarantee Moves With The Owner: If the owner moves to another location, the Guarantee continues to be valid, either for the Life of the Dog, or one year from the date of the first lesson, depending on the level of Guarantee. If there is a Bark Busters Therapist in reasonably close proximity[1], services will be provided at no charge, however a travel fee may apply. If there is no trainer in an area, Bark Busters will provide assistance by phone, remote video conferencing and /or email.

  • Limitations of Cover: The Guarantee may not be transferred to another dog. The Guarantee is not a Money Back Guarantee. If the dog is euthanised or dies, the Guarantee is rendered null and void. All training advice must be adopted by the owner in order for the Guarantee to remain valid. If the owner adopts an alternative form of training without prior discussion with their Therapist this will render the Guarantee null and void.

    At the end of your lesson, your receipt will be electronically sent to your provided email. Please retain for Proof of Guarantee.

Terms of the “Life of the Dog” Guarantee

If “Gold Lesson” is on your invoice, you are entitled to the Bark Busters’ Life of the Dog Guarantee. This means a Therapist will return free of charge for as many visits as you need for the rest of the dog’s life (a travel fee may apply). This service includes all behavioural and/or obedience problems your dog is currently experiencing, as well as any future problems that your dog may experience. It is not a Money Back Guarantee.

The Guarantee is subject to the following CONDITIONS. As the client, I/we agree to the following:

  • Responsible for notifying Bark Busters immediately if I/we need help, if problems arise with the training, or if the procedure does not appear to be working.

  • Give Bark Busters every opportunity to assist to find a solution to any difficult problem my dog might have.

  • Do the training: I/We will follow the workplan and maintain the training. This includes setting the required scenes as outlined in the workplan.

  • Understand this Guarantee is null and void if I/we use training techniques that are not part of the Bark Busters system. I/We acknowledge that other techniques I/we could try like those demonstrated on TV, on the internet, or that I/we read about may confuse my/our dog and hamper progress.

  • This Guarantee is applicable to the dog(s) named on the front of this invoice. If the dog should be re-homed, the Guarantee and service will transfer to the new owner of the dog. A Transfer Fee will apply.

  • This Guarantee is conditional on there being a Bark Busters trainer actively servicing the area in which your dog lives or transferred to. If there is no trainer servicing the area, Bark Busters will do our best to assist you remotely, over the phone or with video conferencing.

    PLEASE NOTE: This Guarantee does not apply to Group Puppy School, Group Training, Assessments, or other lessons not marked with “Gold Lesson.” If you have any questions about our Written Lifetime Guarantee, please contact the Bark Busters Therapist in your area and they will be happy to explain it further.

Terms of the Limited 12 (twelve) month Support Guarantee

If “Silver Lesson” is on your invoice, you are entitled to the limited Bark Busters 12 (twelve) month Support Guarantee. This means a Therapist will return free of charge as needed, for a period of 12 months from the date of your invoice (a travel fee may apply). This limited service addresses only obedience problems in adult dogs. It does not include puppies, nor any future problems that your dog may experience. It is not a Money Back Guarantee.

The Limited Guarantee is subject to the following CONDITIONS. As the client, I/we agree to the following:

  • Responsible for notifying Bark Busters immediately if I/we need help, if problems arise with the training, or if the procedure does not appear to be working.

  • Do the training: I/We will follow the workplan and maintain the training. This includes setting the required scenes as outlined in the workplan.

  • Understand this Guarantee is null and void if I/we use training techniques that are not part of the Bark Busters system. I/We acknowledge that other techniques I/we could try like those demonstrated on TV, on the internet, or that I/we read about may confuse my/our dog and hamper progress.

  • This Guarantee is applicable to the dog(s) named on the front of this invoice. If the dog should be re-homed, the Guarantee and service will transfer to the new owner of the dog. A Transfer Fee will apply.

  • This Guarantee is conditional on there being a Bark Busters trainer actively servicing the area in which your dog lives or transferred to. If there is no trainer servicing the area, Bark Busters will do our best to assist you remotely, over the phone or with video conferencing.

    PLEASE NOTE: This Guarantee does not apply to Group Puppy School, Group Training, Assessments, or other lessons not marked with “Silver Lesson.” If you have any questions about our Limited 12 Month Guarantee, please contact the Bark Busters Therapist in your area and they will be happy to explain it further.

    [1] The maximum distance allowable from the nearest Bark Busters Therapist is 200 kilometres.

If you have any other questions, please contact us

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